Free returns

Every Margot Vane piece is handcrafted to order with care and intention. Choosing fine jewelry is personal, so our return policy is written to be transparent, respectful, and fair — to you and to the artisans who make your piece.

30-day returnsReturn within 30 days of the ship date.
Free insured shippingComplimentary prepaid label on U.S. orders.
Full refundBack to your original payment method.
Certified & inspectedEvery piece checked before it ships.

How to start a return

To start a return, email our client care team at care@margotvane.com with the following details:

  • Your order ID
  • The reason for your return
  • Your return shipping address

Once your return is approved, we will issue a complimentary insured shipping label for U.S. orders, or provide international return instructions based on your location and the value of your item.

Return eligibility

All qualifying jewelry can be returned for a full refund within 30 days from the ship date.

Return shipping

Domestic U.S. orders. All domestic returns include a complimentary insured prepaid shipping label — no restocking fees, no hidden charges.

International orders. Return labels for international orders are provided for a fee based on your location and the value of the item. In most cases shipping label fees apply and vary by country. Taxes, duties, and import fees are non-refundable.

International returns must be shipped from the original delivery address to avoid additional duties or delays. Customers are responsible for any duties into the US.

Items not eligible for return

The following items are final sale and cannot be returned:

  • Custom or personalized jewelry
  • Diamonds specifically sourced for your order
  • Rings made for customers who wish to set their own stone (semi-mounts or empty settings)
  • Custom-cut stones or made-to-order gemstones
  • Pieces marked as final sale
  • Rush order fees (these service fees are non-refundable)

The fine details

  • Products must be returned in their original, unworn, and unused condition, with all original paperwork, certificates, and packaging.
  • Custom orders are not eligible for return from the moment the order is placed, as each piece is made specifically for you.
  • Layaway or deposit orders are not eligible for return after 60 days from purchase or 30 days from the ship date, whichever comes first.
  • Certified diamonds must be returned with their original grading certificate. A $250 replacement fee applies for a missing certificate.
  • If a complimentary ring sizer was requested or shipped with your order, it must be returned with the jewelry. A $75 charge applies if the ring sizer is not returned.
  • Once a ring has been resized — by Margot Vane or any third party — it is no longer eligible for return.
  • Each customer is eligible for one return every 6 months. Multiple returns within that period cannot be accepted.
  • Canceling or changing an order in production is considered a return and is subject to this policy.
  • Pieces that have been altered, resized, or serviced by a third-party jeweler are not eligible for return.
  • The return window begins on the original ship date. If you request a delayed delivery, the return period is still based on the original ship date.
  • Each ring is handcrafted and polished by hand, not by machine. Every piece carries subtle characteristics and unique marks that reflect its handmade artistry — these are signs of authentic craftsmanship, not flaws.
  • Undelivered cargo claims must be made within 30 days of shipment. Claims made after that are not guaranteed to be approved.
  • Every order undergoes a detailed quality check, including microscopic inspection, so imperfections such as roughness or scratches on the band are highly unlikely.
  • If you still have concerns about the quality of your item, we are happy to re-inspect it through our standard quality control procedure. Should the piece meet our quality standards on re-inspection, we reserve the right to decline the return.
  • To protect the integrity of our process, customers may not purchase multiple quantities of the same or similar item with the intent to keep one and return the rest.

Refunds

Once your return is received and inspected, refunds are processed within 10–14 business days to your original payment method.

You will receive an email confirmation when your refund has been issued. Please allow up to one billing cycle for the refund to appear on your statement.

Missed deliveries & storage

  • If you are unavailable to receive your order and the package is returned to the carrier (or an international order is undeliverable), the return window begins on the date of the final delivery attempt recorded by the carrier.
  • It is the customer's responsibility to track the shipment and ensure receipt within the carrier's delivery timeframe.
  • Completed orders that remain uncollected for over 4 months are considered abandoned, and Margot Vane will not be liable.

Questions about a return? Our client care team is here to help.

care@margotvane.com