Frequently asked questions

Chemically, physically, and optically they’re identical — both are pure crystallised carbon with the same 10/10 hardness and brilliance. The only difference is origin: a lab-grown diamond is created in a controlled environment instead of being mined. We craft exclusively with lab-grown. Why lab-grown →

Yes. Because every diamond we use is lab-grown, there’s no mining — and none of the environmental or human cost that extraction can carry. Read more →

Yes — it is a real diamond, so it reads as one on a diamond tester. A “fake” is a simulant like cubic zirconia or moissanite, which is a different material entirely.

14k and 18k gold — in yellow, white, and rose — and platinum.

18k contains more pure gold, so it’s a little richer in colour and slightly softer; 14k has a touch more alloy, making it a little more hard-wearing for everyday pieces. Both are excellent choices for fine jewellery.

Cut, colour, clarity, and carat — the four qualities that define a diamond’s beauty and value. Cut has the biggest effect on sparkle, so it’s usually the one to prioritise. The 4 Cs, explained →

Yes — every diamond comes with an independent grading report from GIA, IGI, or GCAL.

Use our ring size guide and free printable sizer, or measure the inside diameter of a ring that already fits. Ring size guide →

Set a total you’re comfortable with first, then prioritise cut — it drives sparkle more than size. Because lab-grown diamonds carry no rarity premium, your budget typically reaches a larger or finer stone than mined would. Engagement ring guide →

Yes — each piece is crafted once you order it, never mass-produced. It’s how we keep quality high and waste low. How made-to-order works →

Most pieces can be resized, and we offer complimentary resizing within the first year. If you’re between sizes, reach out and we’ll help.

Yes — flexible payment options are available at checkout, so you can spread the cost of your piece over time.

Yes — many pieces can be personalised with engraving. Please note that engraved and personalised items are made uniquely for you, so they’re final sale and aren’t covered by the 30-day money-back guarantee.

Several things together: lab-grown diamonds (no mining), made-to-order production (no overstock or waste), responsibly sourced metals, and heirloom-quality craft built to last. Our approach →

They require no mining, so they avoid the land disruption and human cost extraction can carry. Why lab-grown →

Yes — every diamond is independently certified by GIA, IGI, or GCAL, and ships with its report.

Take it off for workouts, swimming, and cleaning; store each piece separately; clean it gently; and have it professionally checked about once a year. Full care guide →

Yes. Soak in warm water with a drop of mild dish soap, brush gently — especially under the stone — with a soft toothbrush, rinse, and pat dry with a lint-free cloth. Avoid toothpaste and harsh chemicals. More tips →

Gentle warm-soapy-water cleaning and separate storage go a long way. White gold’s bright finish comes from rhodium plating, which can be refreshed every year or two; platinum develops a soft patina that can be polished back to a shine. Care by material →

Yes — all orders within the United States are delivered free of charge with standard shipping. For expedited or international options, please contact our team.

Most of our pieces come with a 30-day money-back guarantee. The one exception is personalised and engraved items — because they’re made uniquely for you, they’re final sale.

Because each piece is made to order, it takes a little longer than off-the-shelf jewellery — you’ll see the expected timeline for your piece before you check out. About made-to-order →

Manufacturing defects in materials and workmanship at the time of delivery, plus a lifetime guarantee that your lab-grown diamond stays colourless and clear. Full warranty terms →

Each diamond ships with its independent GIA, IGI, or GCAL report, and many are laser-inscribed with a number that matches the certificate — so you can verify it’s exactly the stone you chose.

Contact our care team with your order ID, clear photos or a short video, and a brief description. We’ll review it and let you know what’s covered. How it works →